Asset Lifecycle Management

For those of you that have upgraded to the New, "Radiant" KACE v8 you may have noticed the introduction of Asset Lifecycle Management functionality. This is part of best practice Asset Management aligned with the Configuration Management Discipline with ITIL and the...

Change Management with KACE – The Indigo Way.

So there has been plenty of discussion as to whether or not KACE can support a Change Management process within the Service Desk area of the tool. In the last month or so you may have seen one blog suggesting that you use a process to do this, and that is certainly...

DASHboard v3 for KACE ServiceDesk

Are you a KACE Systems Management Appliance user? Do you use the Service Desk within your SMA to manage your IT Support? Would you like to see your ticket data in Dashboard format, on a big screen, hand held or desktop device? Then contact us to set up your new v3...

KACE SMA 7.2 Service Desk Review

With the 7.2 release of the KACE Systems Management Appliance comes the welcome addition of widgets pertaining to the service desk within the appliance. Finally we have the ability to show Dashboard highlights on the front screen of our SMA's.So just how much help has...

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