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Find below the latest blogs and articles from the Indigo Team.

Packaging & Deploying Office 365

Overview   Deploying Office 365 as a remote deployment package requires the package to be downloaded in line with a configuration xml that defines the package content. This configuration.xml is then used in the deployment of that package along with a setup.exe stub...

KACE Metrics, All on one screen!

Indigo Mountain's DASHboard for KACE takes a further step towards giving you all the metrics you want on a single screen. Our latest release allows for the creation of any graphical widget from an SQL report, meaning that you can display multiple ServiceDesk Queue...

GDPR Headaches?

Unfortunately we can't take away all of the pain associated with #GDPR, but if you are a small business we can certainly help you go a long way to reducing the risks. As far as we can see the biggest risk to small business from GDPR is to be on the receiving end of a...

Asset Lifecycle Management

For those of you that have upgraded to the New, "Radiant" KACE v8 you may have noticed the introduction of Asset Lifecycle Management functionality. This is part of best practice Asset Management aligned with the Configuration Management Discipline with ITIL and the...

DASHboard v3 for KACE ServiceDesk

Are you a KACE Systems Management Appliance user? Do you use the Service Desk within your SMA to manage your IT Support? Would you like to see your ticket data in Dashboard format, on a big screen, hand held or desktop device? Then contact us to set up your new v3...

KACE SMA 7.2 Service Desk Review

With the 7.2 release of the KACE Systems Management Appliance comes the welcome addition of widgets pertaining to the service desk within the appliance. Finally we have the ability to show Dashboard highlights on the front screen of our SMA's.So just how much help has...

BarKode 3.1 Sneak Peak

Our product, BarKode for KACE, has been in the market place for a number of years and has been providing value to KACE customs wanting to make their Asset Management Processes come alive. Whilst Quest has recently bought their own Barcode scanning functionality to the...

Service Catalog Function in KACE

One of the things that new customers to Dell KACE ask for is Service catalog functionality. We can see that the trend in the industry towards ITIL aligned functionality continues to drift gently for the majority and the understanding, in the main, of what a Service...

Make KACE ServiceDesk SLA’s Easier to manage

We all appreciate the hard work that those guys at Dell KACE do to make our lives easier as Tech's and System Administrators, in particular the inclusion of formal SLA measures and working time calculations in the latest 6.4 release was, in my eyes, a long awaited...

Have you tried the New KACE Benchmark Survey?

As a Dell Partner we have now had the privilege of taking somewhere in the region of 750 Dell KACE customers through the Jumpstart training program. On occasions we are lucky enough to then work with some of those customers again, or through the course of our business...

Financial Asset Management KACE Assets

Here at Indigo Mountain we have been working within the Asset area of the Dell KACE K1000 appliance, making the data more dynamic and easier to manage with our Barkode Scanner app, changing the structure of data to enable the recording of data relationships and also...

Advanced Patch Scheduling

In this article we will show you how to create a more advanced schedule for your patching runs, allowing you to run a patch for a particular weekday each month . KACE by default does not allow you to set a patch schedule for a particular weekday each month, to get...

Website Password Reset

Good Morning, This Morning we imported all the old users across to the new site. For security and data protection, you would of been emailed you new login credentials. You can now login with your email address as your username. To change your password, you can login...

KACE Post Install Agent Checkin

In this article we will show you how to create a Post Install on the KACE K2000 to get the agent to checkin on next boot up. This Benefits of this is if you had a prepared tasks waiting to be pushed from the K1000 and it just needs to agent to checkin so it knows what...

Implementing SLA’s in KACE

Service Level Management or SLA’s are key to the IT department taking an understanding of the business and being able to prioritise support activity in line with potential business impact or customer expectation. Out of the box KACE contains very limited SLA...

KACE Post Install Lock Screen

In this article we will show you how to create a Post Install Task on the KACE K2000 to Lock the Screen while the Tasks run. This task is a simply a Lock Screen command which is created as a task which is run as the first task, which generally locks the screen before...

KACE Join Domain and OU

In this article we will show you how to create a Post Install Task on the KACE K2000 to Join a Machine to a Domain and In a specific OU. This task is a simple modification of the Basic Example join domain task script which comes as a standard task on the K2000. The...

Using Client Drop for KACE

In this article we will show you how to use the client drop area for your Managed Installations. The Client Drop can be used to directly upload installer files that are over 2Gb to its share on the K1000; this function is due to the limitations of the K1000 web...

KACE Agent Install
 from AD

In this article we will show you how to create a Group Policy Object (GPO) for KACE K1000 to be able to provision Agents onto machines through Active Directory (AD). This GPO simply runs a script which will check if the agent is installed and will initiate the install...

Network Install for KACE

In this article we will show you how to create a Network Install script so you can install from KACE K1000 or K2000 from a network location instead of uploading the installers to each boxes. The main benefit with Network installs are is that Installers can be kept...

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