Create Regular Scheduled Jobs in the KACE Service Desk

Create Regular Scheduled Jobs in the KACE Service Desk

On occasions as we work with Dell KACE customers we get requests for different functionality One such request that comes up fairly regularly is the ability to log regular tickets on the Service Desk against a schedule. The main purpose being to allocate time to a...
Wanted – KACE Customers to test New Dashboard Product

Wanted – KACE Customers to test New Dashboard Product

Are you a Dell KACE K1000 Appliance user? Do you use the Service Desk within your K1000 to manage your IT Support? Would you like to see your ticket data in Dashboard format? We are looking for customers who would like to test drive our new Dynamic Dashboard product...
Advanced Patch Scheduling

Advanced Patch Scheduling

In this article we will show you how to create a more advanced schedule for your patching runs, allowing you to run a patch for a particular weekday each month . KACE by default does not allow you to set a patch schedule for a particular weekday each month, to get...
Website Password Reset

Website Password Reset

Good Morning, This Morning we imported all the old users across to the new site. For security and data protection, you would of been emailed you new login credentials. You can now login with your email address as your username. To change your password, you can login...
KACE Post Install Agent Checkin

KACE Post Install Agent Checkin

In this article we will show you how to create a Post Install on the KACE K2000 to get the agent to checkin on next boot up. This Benefits of this is if you had a prepared tasks waiting to be pushed from the K1000 and it just needs to agent to checkin so it knows what...
Implementing SLA’s in KACE

Implementing SLA’s in KACE

Service Level Management or SLA’s are key to the IT department taking an understanding of the business and being able to prioritise support activity in line with potential business impact or customer expectation. Out of the box KACE contains very limited SLA...