by | Jan 19, 2016 | Blog, Kace
One of the things that new customers to Dell KACE ask for is Service catalog functionality. We can see that the trend in the industry towards ITIL aligned functionality continues to drift gently for the majority and the understanding, in the main, of what a Service...
by | Aug 4, 2015 | Blog, Kace
We all appreciate the hard work that those guys at Dell KACE do to make our lives easier as Tech’s and System Administrators, in particular the inclusion of formal SLA measures and working time calculations in the latest 6.4 release was, in my eyes, a long...
by | Jul 30, 2015 | Blog, Kace
As a Dell Partner we have now had the privilege of taking somewhere in the region of 750 Dell KACE customers through the Jumpstart training program. On occasions we are lucky enough to then work with some of those customers again, or through the course of our business...
by | Jul 7, 2015 | Blog, Kace
Here at Indigo Mountain we have been working within the Asset area of the Dell KACE K1000 appliance, making the data more dynamic and easier to manage with our Barkode Scanner app, changing the structure of data to enable the recording of data relationships and also...
by | Jul 7, 2015 | Blog, Kace
On occasions as we work with Dell KACE customers we get requests for different functionality One such request that comes up fairly regularly is the ability to log regular tickets on the Service Desk against a schedule. The main purpose being to allocate time to a...
