Managed Services

Our aim is to understand which key deliverables are required by the customer and then to create a bespoke service to meet those deliverables.

Cycle of Replacement

For many organisations, making the decision to install a System Management Toolset is a major decision and it is usually a decision that takes a fair period of time. Time to identify need, time to define requirements, time to choose from the competitors in the market place and of course, time to implement and get up and running.

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Breaking the Cycle

The biggest risk that you take when investing in a new Service Management Tool-set, is making the assumption that the shiny new application you have invested your cash in, will always be seen as important and key to your organisations success.

Ongoing Management

To help break this cycle and to ensure that your environment continues to be managed in the best way possible, we have a number of low cost solutions, that mean you can get a management tool set professional as part of your team, ensuring that you have access to the right skills and knowledge whenever you need them.

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

” Indigo Mountain are a very professional IT company.
They are very quick to learn their customers needs, to provide practical advice and help to plan IT strategy. Their services is first class.
As a growing business we see Indigo Mountain as a partner we rely on to help us get to where we want to be. They help us with everything from the very basic to the very complicated.
We thoroughly recommend Indigo Mountain. “

Nick Lally

Partner, Kurt Orban Partners Ltd

” BarKode definitely brings asset management tasks up to date.  We have performed this task in the past with pen and paper, with a laptop and then onto a tablet, but being able to do this on a handheld makes it easier, quicker and certainly gives a feeling of accomplishment.  This is an application that will keep on growing. ”

Martyn Winterburn

IT Support Administrator, Johnston Carmichael

Frequently Asked Questions

How Does it Work?

Our aim is to understand which key deliverables are required by the customer and then to create a bespoke service to meet those deliverables.

Engage
Contact us at Indigo Mountain and let us know you are interested.

Explain
We discuss your situation, your needs and the benefits you can expect to receive, to create an intellegent solution.

Agree
We’ll provide some initial consultancy, and you decide which of the many modules you would like to benefit from.

Implement
Let’s get started… Our management system is installed, deployments are built and tested, and support engagement processes are agreed.

At this point the service is ready to commence and members of the Indigo Team take over the daily tasks.

What can we manage?

Within the defined service we manage core deliverables that are designed to provide information and visibility of the customer’s existing Desktop environment.

Deliverables might include:

  • Hardware Inventory
  • Software Inventory
  • Patching and Security Updates
  • Application Updates
  • Self Service Portal
  • Software Distribution
  • Software License Compliance
  • Energy Saving Processes
  • Remote Control Support
  • Operating System Image Deployment
Why Partner with Indigo Mountain

At Indigo Mountain we have the expertise required to successfully manage and service your IT desktop environment.

 

WHAT WE DO:

The aim is to understand which key deliverables are required by the customer.

  • Use market leading tools to gain visibility
  • Understand and gain insight into your IT environment
  • Align processes with best practice
  • Implement change in a controlled manner
What are the Benefits?

There are many potential benefits of engaging with the Indigo team. Some are tangible and measurable while others will just change the way you work and the way that your customers feel about their IT support.

 

THE BENEFITS INCLUDE:

  • Better cost control, clearer IT decisions & IT asset management
  • Green” IT credentials
  • Best practice process
  • Delighted customers & Competitive advantage

For less than the cost of one full-time IT employee, your IT Systems will be managed all year round by Indigo Mountain specialists, saving you money on staff costs and ensuring that the management of your desktop environment has the focus it requires.

 

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.