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For those of you that have upgraded to the New, "Radiant" KACE v8 you may have noticed the introduction of Asset Lifecycle Management functionality. This is part of best practice Asset Management aligned with the Configuration Management Discipline with ITIL and the...
So there has been plenty of discussion as to whether or not KACE can support a Change Management process within the Service Desk area of the tool. In the last month or so you may have seen one blog suggesting that you use a process to do this, and that is certainly...
Are you a KACE Systems Management Appliance user? Do you use the Service Desk within your SMA to manage your IT Support? Would you like to see your ticket data in Dashboard format, on a big screen, hand held or desktop device? Then contact us to set up your new v3...