As a KACE Jumpstart training partner, we have spent the last 8 years training customers new to KACE, helping them to configure their appliances and trying to set them on a path to IT efficiency and Business ROI. What we have discovered over the years is that every customer, from that point onwards is different. Different in their requirements, different in their ability, different in their dedication to use KACE.
So we decided to see if we could introduce a simple process that enables us to measure how any individual customer is doing. We would then be able to compare that with the standard that we know KACE Jumpstart customers should be at the end of their Jumpstart program, and then use those scores to evaluate the KACE community as a whole by setting a Benchmark.
Benchmark Maturity Levels
The Benchmark is measured on a maturity level of 0-5, this can also be measured in percentage terms, where 0 is no skill or usage and 5 or 100% is KACE Superhero! We made the assumption that any customer undergoing the Jumpstart process should be at maturity level 2 (40%) in the areas that they elected for training, from that we were able to define what you as a customer should know and understand.
This gave us a default level of 2 (40%) across all 9 sections of the Benchmark. As we have received responses we have then applied the scores to the Benchmark, which enables us to assess the average Benchmark score across the KACE customer base. This gives us a dynamic Benchmark against which, any KACE customer will know where they stand.
The KACE Benchmark will continue to be a living thing as we further develop the survey and set the Benchmarks in line with responses, so please feel free to revisit if you haven’t completed the test in a while.
From Customer Survey Responses
Not Getting Full KACE Value
Have Unused KACE Functionality
Had KACE For More Than 3 Years
- Inventory 38% 38%
- Monitoring 31% 31%
- Asset Management 37% 37%
- Managed Installs 32% 32%
- Scripting 37% 37%
- Patching 28% 28%
- AD Intergration 39% 39%
- Service Desk 34% 34%
- Imaging 39% 39%
The Results Were EnlighteningThe current benchmark scores are shown in the graphic to the left. How will your organisation rate?
The process is simple, our Benchmark questionnaire is made up of 75 questions, designed to establish which elements of KACE you are using, and to what level you are using the functionality. The questionnaire should take you no more than 10 minutes to complete.
Once you have completed the survey, the results are collated by our Benchmark Administrator and your Benchmark report is emailed to you, giving details of your score, and areas where you may be able to improve your score. After all, the more you use of your KACE functionality, the more efficient your IT department can become and the more value you can drive from your KACE Appliances.